Customer Service Award
Absolute Mobility Center, an authorized dealer of mobility products and BraunAbility accessible wheelchair vans and lifts, was recognized with the Ralph Braun Signature Award for exceptional customer service during the recent National Mobility Equipment Dealership Association conference in Daytona.
Six BraunAbility dealerships, one from each of the company’s sales regions, were honored with the award, which was based on customer satisfaction survey results from 2010.
Absolute Mobility Center has served its customers for over 22 years and currently has locations in Tacoma and Woodinville, Washington. Aside from selling and servicing new and used BraunAbility wheelchair accessible vehicles, the dealership offers a variety of driving and transportation equipment for individuals with disabilities.
According to owners Eddie and Amanda Riveira, all 20 employees between the two locations share a common goal: making the customer happy.
“Each member of our staff, from salespeople to our office personnel to our service technicians, we’re all dedicated to making each customer’s experience a great one,” said Eddie. “Our customers can see we’ve made a large investment in their customer experience, and they reward us by supporting our family-owned business.”
Part of that investment is the attention to detail they give to their showrooms. The Tacoma location recently went through an impressive renovation and now features over 8,000 square feet of display space with room to exhibit 18 BraunAbility wheelchair vans. Every effort was made to ensure the highest degree of accessibility, from increased doorway widths to smoother tiling and completely electronic doorway entrances. The Woodinville location features a 16,000 square foot indoor climate controlled showroom – a consideration which is certainly appreciated by residents from a state that endures nine months of rain a year.
After one of these experiences, a customer recently sent a letter praising the dealership stating, “You are not in the handicap equipment business, but rather in the people business solving highly diverse handicap needs in a very personal way.”
Another customer, very satisfied with his father’s Braun wheelchair van, had this to say, “You guys truly care about improving the lives of the disabled and have a God-given passion to make a difference.”
Testimonials from our happy customers
Hi Chuck,
Just a note to tell you about my experince with Absolute Mobility. I first came to your firm in 2005 just to see what was available with no intention of buying anything. You were the first one I met and before I left I had decided to purchase a Van. I had dealings with Eddy, Amanda,Tim, Angie, Lance and you over the years and I find this interesting. All of the information I have received has been truthful and has been backed up by action. In this day and age that is refreshing to get this type of service. Please share this with your teammates.
My new chair is working fine.
I would recommend the Firm to anyone.
- Bob Radnich
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